- This service does not support IMEIs from MetroPCS USA. If you submit a MetroPCS USA IMEI, the unlock will be provided and refunds will not be available.
Steps if your IMEI is not unlocked after marked success:
- Send an email to firstname.lastname@example.org with the IMEI WRITTEN/TYPED and the error message you are receiving.
- Our support team will send your imei for verification.
- If phone still lock after verification, we will provide you with a serial number and video instructions to ensure the video was made post-unlock.
- Refunds only available for this error message: "NOT ELIGIBLE FOR UNLOCK".
- We do not refund for "Server not responding. Please try again later." or any other message. If your device shows one of these messages, try upgrading the firmware or performing a hard reset.
Known T-Mobile models with the Device Unlock Application:
- Alcatel OT Fierce XL
- Galaxy Core Prime
- Galaxy Grand Prime
- HTC Desire 626s
- Kyocera Hydro Elite
- Kyocera Hydro WAVE
- LG G Stylo
- LG K7
- LG MS345 Leon LTE
- ZTE Avid Plus
- ZTE Obsidian
- SAMSUNG S6,S7,S8,NOTE 8 ALL THE NEWER DEVICES
Steps Before you order:
- Launch the "Device Unlock App" to check status.
- If you receive "Not Eligible for Unlock", please proceed and submit your IMEI # for processing.
- If you receive "Communication Error" or "Server not responding, please try again later", DO NOT submit your order as it is not supported for unlocking (no refunds will be provided for any orders submitted with either of these error messages).
- Once process returns completed turn on app, and device will be officially unlocked.
Please verify the carrier prior to purchasing your unlock. Refunds are not available for incorrect carrier.